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Live Arrival Guarantee

All Orders placed before 11AM Monday-Friday will be dispatched the same day, orders placed after 11AM Friday and any orders placed over the weekend will be sent out the following Monday.

We guarantee live arrival on all livestock and plants that are ordered via next day shipping, any livestock/plants ordered via standard shipping will be at the buyers own risk and will not be covered by our live arrival guarantee. A replacement will be sent should livestock fail to survive the journey. In some instances we may request you return the perished animals or provide a photographic evidence.

Once you have received your livestock (ordered via Next day delivery) will offer a replacement or refund should livestock perish within 24 hours of arrival. After this period we are unable to replace any insects which may die, this is due to us having no control over the environmental conditions in with the insects are being kept. It is the responsibility of the purchaser to ensure they have undertaken enough research to be able to look after the insects and provide them with the correct conditions.


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